Frequently Asked Questions

Shipping & Delivery Questions

Do you deliver in my area?

We offer Ground, 2-3 Day and Overnight delivery to the lower 48 continental United States. For delivery to Hawaii and Alaska, you must select 2-Day Express or Next Day as your shipping method when checking out. At this time, our shopping cart does not accept international orders. To place an overseas order, please email us at order@reilyproducts.com including the item number(s) and the respective quantities for each item. Be sure to include a “Ship To” address so we can respond with a shipping rate. Further instructions are provided when you agree to purchase the order.

How can I track my order?

Once your order is shipped, you will receive an emailed tracking number using the email address provided when the order was placed.

What will my shipping costs be?

Shipping costs are calculated by the weight of your order and zip code shipping to.

Which carrier to you use for delivery?

UPS or Federal Express

 

Order Questions

How do I cancel my order?

Contact us in the mail order department via telephone at 1-800-692-7895 or order@reilyproducts.com to cancel the order.

How do I edit an existing order?

Once the order is placed, contact us in the mail order department via telephone at 1-800-692-7895 or order@reilyproducts.com to edit the order.

How do I place an order?

Click on the items you wish to purchase, then proceed to the one page checkout and enter in your information.

What happens when an item is on backorder?

We will contact you via email asking if you would like to back-order that item, or if you would like us to forward your order immediately. Back-ordered items generally arrive in our warehouse within 1 to 4 days. If you choose to back-order, we will proceed with shipping your original order and will bill your credit card for those items being shipped. After we receive new stock, we will then ship your back-order and will bill your credit card accordingly, along with new shipping charges.

What if my order arrives damaged?

Contact us in the mail order department via telephone at 1-800-692-7895 or order@reilyproducts.com to file a damage claim.